Privacy Policy

ANDREW LETHEREN CARPETS LIMITED
Company Number: 09330107
Website: https://andrewletherencarpets.co.uk/

Last Updated: November 2026

Privacy Policy

ANDREW LETHEREN CARPETS LIMITED (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us regarding our flooring products and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

ANDREW LETHEREN CARPETS LIMITED provides flooring products and installation services throughout the UK.

Company Details

• Company Name: ANDREW LETHEREN CARPETS LIMITED
• Company Number: 09330107
• Website: https://andrewletherencarpets.co.uk/

If you have any questions about this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

2. Information We Collect

We may collect and process the following information:

Information You Provide

When you contact us, request a quotation, book a consultation, or complete a form on our website, we may collect:

• Name
• Email address
• Telephone number
• Property address
• Details about your flooring requirements
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses
• Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests
• Arrange surveys, appointments, and installations
• Provide products and services
• Communicate with you regarding your project
• Improve our website and customer experience
• Maintain internal business records
• Comply with legal and regulatory obligations
• Detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate business interests, provided these do not override your rights and freedoms

5. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

Cookies help us:

• Understand how visitors use our website
• Improve website performance
• Remember user preferences

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

• Flooring suppliers and manufacturers
• Installation contractors and service providers
• Website hosting providers
• IT support providers
• Professional advisers
• Regulatory authorities where required by law

All third parties are required to handle personal information securely and only for legitimate business purposes.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection legislation, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing of your information
• Object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review their privacy policies before submitting personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business operations.

Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ANDREW LETHEREN CARPETS LIMITED
Company Number: 09330107
Website: https://andrewletherencarpets.co.uk/

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been handled improperly.

Website: https://ico.org.uk

Effective Date: November 2026